1. Scope

1.1 any repair work undertaken by us shall be subject to the general terms and conditions set forth herein to the extent no other agreements have been explicitly made.

1.2 as far as the client’s general terms and conditions are inconsistent with ours, their application shall be subject to our explicit written approval.

2. Services

2.1 MicraMusic Ltd will undertake the professional handling of repair work assigned in relation to instruments that MicraMusic Ltd have booked in. unless a different scope of work has been agreed upon in writing, the repair work covers the performance of services that are identified as necessary (a) on the basis of the details you provide us, (b) on the basis of our examination of the instrument to be repaired, and (c) during the course of the repair work.

3. Remuneration

3.1 our remuneration for the repair work is presented in the Repair Proposal or Quotation and, if available, the customer can select the preferred choices, or discuss particular requirements before accepting the proposal.

3.2 any upgraded or specialist material required will be added to the invoice separately upon prior agreement.

3.4 shipping costs (packaging, transport and insurance) shall be borne by you. 

4. Terms of payment

4.1 our invoices are due as soon as the repair work is complete and invoice issued.

4.2 instruments shall no be released until full payment of invoice.

4.3 deposits may be required for extensive repairs.

5. Cost estimates

5.1 The repair costs stated in cost estimates are guidelines estimated on the basis of the information you provide and following the examination of the instrument. If during repairing the instrument it becomes clear that more extensive repair work is necessary, MicraMusic Ltd are authorised to complete the work without seeking confirmation from you, provided this does not cause the overall repair costs to exceed the estimated price by more than 10%. Otherwise MicraMusic Ltd will inform you that the cost estimate may be exceeded and will present a new estimate to you.

5.2 if on the basis of a cost estimate you decide not to proceed with the performance or continuation of the repair work, MicraMusic Ltd are entitled to charge for the cost of preparing the cost estimate and for any services performed up to that point.

6. Repair times

6.1 MicraMusic Ltd will start carrying out the repair you have assigned to us within a reasonable period unless a negotiated deadline has explicitly been agreed, completion deadlines of which you are notified are non-binding. 

6.2 if the performance of our obligations is delayed or impeded by circumstances which cannot be prevented with reasonable care, the party it is entitled to withdraw from the contract, without the right to any claims for damages.

7. Insurance

7.1 Instruments under or waiting repair in the workshop are covered by insurance.

8. Acceptance

8.1 after the repair has been completed and the repaired instrument has been received, you are obliged to accept duly performed repair work. 

8.2 if you do not state your refusal to accept the repaired instrument within 7 days after the repair works ended or after the repaired instrument was returned to you, the repair works shall be deemed to have been accepted.

9. Warranty

9.1 MicraMusic Ltd will meet warranty obligations by remedying repair work free of charge and by repairing or replacing defective material free of charge if you demonstrate to us that a repair is defective or has not been carried out properly.

9.2 if the remedial work fails, you have the right to demand a price reduction or rescission of the repair contract.

9.3 if faults occur in a repaired instrument which are not caused by defective repair, i.e. in particular faults due to natural wear and tear, caused by improper handling or other outside influences, these will not be covered by the warranty.

Updated 1 June 2021.